Feedback is a component of Pendo Listen. Feedback helps you collects feedback from various sources. This can include in-app feedback collection, .CSV files, customer support tickets, and more. Pendo Listen utilizes AI to automatically categorize and prioritize feedback themes, saving human effort. This allows product teams to discover trends, identify recurring issues, and feature requests efficiently.

How is Feedback priced?

Feedback is included as a component of Pendo Listen. Learn more about pricing here.

Does Feedback integrate with the rest of the Pendo platform?

Yes, Listen, including Feedback, is tightly integrated with the entire Pendo One platform including: Pendo analytics, in-app guides, and session replay .

Can I collect feedback in my app?

Yes. You can collect feedback in your app and beyond. In app collection is done using a low/no code approach, providing non-technical teams a way to easily capture in-app feedback.

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Feedback

Make better decisions with Pendo's product analytics tool
Know what customers need

Capture and analyze customer feedback at scale.

Schedule a demo

Deliver what customers really want

Centralize feedback

Easily capture user feedback directly in-app, and beyond.

Insights in minutes, not hours

Turn large sets of qualitative data into actionable insights with AI and automation.

Tailored for you

Focus on the feedback you care about, from your product area to customer segments

Get meaningful insights from feedback

Capture better feedback

Understand the voice of your customers with contextualized input across your product.

Get meaningful insights from feedback

Capture better feedback

Understand the voice of your customers with contextualized input across your product.

Unify qualitative data

Integrate with tools like Salesforce and Zendesk to centralize feedback that’s captured outside of Pendo.

Act on AI-generated insights

Use Pendo AI to sort and synthesize insights from your qualitative customer feedback—at scale.

Curate your feedback views

Filter out noise and only see the feedback you care about using segments, product areas, and more.

Give users workarounds

Create and share temporary fixes with relevant users while you’re acting on feedback.

"I love that members are asked: ‘Here are 50 great ideas, which ones mean the most to you?’ It communicates the idea that we can't do everything, but they can help us decide what they want most."

– Elisabeth Hunt, Member Support and Training Director